Returns

Return & Exchange

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*We gladly accept returns or exchanges on unused, non-sale items in their original condition that means unopened, unwashed, with tags and packaging still intact.

Just make sure to reach out within 14 days of delivery, and we’ll be happy to help!

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We’re happy to offer store credit or exchanges for eligible items.

To start a return, just send us an email at info@lightbulblighthouse.com with your order number and the reason for the return. We’ll provide you with a Return Authorization Number (this is required for all returns). Please note that we can’t accept returns that haven’t been authorized in advance.

 

Once we receive your return and give it a quick check, we’ll either issue store credit or process an exchange whichever you prefer! Items must be shipped back within 7 days of receiving your return authorization. If a return or exchange isn’t approved and you'd like the item sent back to you, a re-shipping fee will apply.

Thank you so much for understanding and for supporting our little shop!

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Return Shipping

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• All return shipping costs, duties, and taxes are the customer’s responsibility.

• Use a trackable or insured shipping service. We are not responsible for lost or damaged return shipments.

• For exchanges, a re-shipping fee will apply.

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*For returns, the customer is responsible for return shipping and the original shipping fee, which will be deducted from any credit issued.

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* Products on sale or purchased during a promotion are final sale, no returns or exchanges are accepted!

 

The original shipping fee will be communicated when Return Authorization Number is sent. We are not liable for the loss of the returned item in transit. We recommend sending your package with a trackable service.  ​​

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Non-returnable items

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The following items are final sale and not eligible for return, exchange, or store credit:

• All sale, discounted, or promotional items, including those purchased with a promo/discount code

• Special Orders, including most furniture and extended lead-time items

• Bedding, plates, cups, bowls, cutlery, teethers, pacifiers, rugs, diaper/changing bags and pads (for sanitary reasons)

• Undergarments, gift cards, perishable goods, magazines, and certain personal care items

 

Items returned opened, damaged, or missing original packaging will not be approved/accepted for return/exchange. This does not apply to Special Orders, which are always final sale.

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Damaged or Deffective items

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*Upon Delivery

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Please inspect all packages immediately upon receipt.

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• Do not refuse delivery even if the box appears damaged. Often, the contents are well protected, and a replacement part may resolve the issue.

• Keep all original packaging, and take clear digital photos of:

  • The damaged item(s)

  • The shipping box and label

• Contact us within:

  • 48 hours of delivery to report visible damage

  • 3 days of receipt for concealed damage

  • Email: info@lightbulblighthouse.com

 

*We cannot process damage claims without original packaging, timely notice, and supporting photographs.

 

Replacements

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We will gladly provide replacement items or parts at no additional charge for products that are defective or damaged during shipping.

 

Please email info@lightbulblighthouse.com to initiate a replacement request.

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Order Cancellations

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Orders may be cancelled before they are packed and shipped, subject to a 3–5% cancellation fee to cover non-refundable payment processing costs.

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• Special Orders cannot be cancelled once placed with the supplier.

• Once an order has shipped, it is no longer eligible for cancellation.

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Production Variations

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Many of our products are handmade or small-batch. As such, slight variations in colour, grain, texture, or finish are expected and are not considered defects. These differences make each piece unique.

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We source products made from natural products when possible. The variation in these products are considered features rather than defects. 

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Price Matching

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We do not offer price matching. We price our products fairly and in alignment with each manufacturer’s suggested retail price. As a small business, we are unable to offer the lowest price guarantee.